Terms and Conditions

These Terms and Conditions ("Terms") are an agreement between you and PT Genius Growth Indonesia ("GeniusGrowth.ai", "we", "us"), the license holder and operator of the GeniusGrowth.ai services in Indonesia and part of the Genius Growth Holdings Inc. group (California, USA).

They cover the website geniusgrowth.ai and the products we run under it, including GG.AI (app.geniusgrowth.ai and the iOS and Android apps), GG Universe, GG Learning Centre (aicoach.id), 100English, GG School LMS, GG Parent, Teman AI and related sites and features (together, the "Services"). A product may show extra terms for a specific feature; those extra terms apply together with these Terms.

If your school, learning centre or organization signed a separate agreement with us, that agreement governs the relationship with the institution. These Terms still apply to each individual user.

By creating an account, ticking the agreement box or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

Our learning services are designed for learners from 5 years old, as well as parents, teachers and adults.

A user under 18 may only use the Services with the knowledge and consent of a parent or legal guardian. The parent or guardian agrees to these Terms on the child's behalf, helps the child understand them, supervises the child's use and is responsible for purchases and activity on the child's account.

When a school or learning centre creates or manages student accounts, the institution confirms that it has the consent required from parents or guardians.

We may ask for information to confirm a user's age or a parent's consent, and we may limit, adjust or switch off features (for example chat with other users, groups or purchases) based on age, as required by Indonesian child protection rules including Government Regulation No. 17 of 2025.

Parents and guardians can contact us at any time to review, correct or delete their child's data or to close the child's account. See the Privacy Policy and the Request your data page.

You can sign up with an email address and password, a Google account, an Apple ID or a phone number with a one-time code, depending on the product and device. We ask for basic details such as your name, username, date of birth or age, study level and learning goals.

Please give true and current information and keep it up to date. Do not create an account in someone else's name or pretend to be another person.

Your account is personal. Keep your password and one-time codes secret and do not share or sell your account. You are responsible for activity on your account unless it happened because of our fault.

Tell us right away at contact@geniusgrowth.ai if you think someone else has used your account. We may secure, suspend or reset an account that appears compromised.

GeniusGrowth.ai builds tools for learning, teaching and earning. Depending on the product, the Services include AI tutors and AI teachers, voice conversation, quizzes and study tools, games, translation, talent and progress reports, parent and teacher dashboards, school learning management, groups and classes, a creator marketplace, and programs with human teachers, mentors or counselors.

Some features are free and some need a paid plan, coins or a package. What is included is shown in the product before you pay.

We keep improving the Services, so features may be added, changed or retired. If we remove a paid feature you have already paid for and cannot offer a reasonable replacement, we will give a proportional refund for the unused period.

Many features use artificial intelligence. When you talk to an AI tutor, AI teacher or AI agent, you are talking to a computer program, not a person.

AI can make mistakes. Answers, explanations, translations, images and reports may be incomplete, out of date or wrong. Check important information with a teacher, a parent or a trusted source, and use your own judgment.

AI output is a learning aid. It is not medical, psychological, legal or financial advice, and it does not replace teachers, schools or professionals. We do not guarantee any particular grade, exam result or learning outcome.

We use filters and moderation to keep AI output age appropriate, but no filter is perfect. Please report anything harmful or inappropriate using the report button in the app or by email so we can fix it.

Our Services are not an emergency service. If you or someone else is in danger, contact local emergency services (112 in Indonesia) or a trusted adult right away. Support chats with volunteers or counselors in our apps are not a substitute for professional or emergency care.

Some Services let users talk to each other, join groups and classes, post in forums, upload files and images, create AI teachers or agents, or sell content. Everyone must keep these spaces safe, especially for children. You must not use the Services to:

• bully, harass, threaten, groom or exploit anyone, or contact a child for any harmful purpose;
• share sexual content, any content involving the sexual abuse or exploitation of children, graphic violence, self harm promotion, gambling, drugs or other content that is illegal or unsuitable for minors;
• spread hate or hostility based on ethnicity, religion, race or group, or spread hoaxes and misleading information;
• share someone else's personal data, photos or voice without permission, or create deepfakes or images of real people without their consent;
• infringe copyright, trademarks or other rights, or upload content you do not have the right to share;
• cheat, scrape, reverse engineer, overload, hack or bypass limits and security of the Services, or create accounts with automated tools;
• sell, promote or advertise to other users without our permission, or run scams, pyramid schemes or fake reviews.

We may review, remove or limit content, and warn, suspend or close accounts that break these rules or the law. Where the law requires, we will report content to the authorities and comply with lawful takedown orders. If we act on your account, we will tell you why where we can, and you can ask us to review the decision.

You can report a user, message or piece of content in the app or by emailing contact@geniusgrowth.ai. Reports involving the safety of a child are handled first.

You keep ownership of the text, voice, images, files and other content you create or upload ("Your Content").

You give us a non-exclusive, worldwide, royalty-free license to host, store, process, display and adapt Your Content only as needed to run, secure and improve the Services for you and the people you choose to share with. This license ends when you delete the content or your account, except for copies we must keep for legal reasons or that remain for a limited time in backups.

You may use AI output created for you for your own learning, teaching and, where a product allows it, your own creations. You are responsible for how you use it. Similar output may be generated for other users, and AI output may not be protected by copyright.

How we use personal data, including to improve our AI, is explained in the Privacy Policy. We do not use children's personal data to train AI models without the consent required by law.

Prices, what each plan, coin pack or package includes, and any taxes and payment fees are shown before you confirm a purchase. Prices are in Indonesian rupiah unless stated otherwise and include or add Value Added Tax (PPN) where applicable.

Purchases in the iOS or Android app are processed by Apple or Google under their terms. Subscriptions bought there renew automatically until you cancel them in your App Store or Google Play account settings, and refunds for those purchases are handled by Apple or Google under their policies.

Purchases on our websites are processed by licensed payment partners such as Midtrans and Prismalink. We do not store your full card details. Your payment method may charge an admin fee, which is shown before you pay.

GG Koin and other in-app coins are a license to use digital features. They have no cash value, cannot be exchanged for money or transferred to another account, and are not refundable except where the law requires or a feature you paid for cannot be delivered.

If a paid feature does not work as described and we cannot fix it, contact us within 14 days of the purchase and we will offer a fix, a replacement or a refund. Nothing in these Terms limits the rights you have under Law No. 8 of 1999 on Consumer Protection.

Users under 18 should only buy with a parent's or guardian's permission. Parents can contact us about purchases made without their permission.

If you join our affiliate program, sell or price content, or teach groups or classes, the Affiliate Policy and any program terms shown in the product also apply. Earnings are paid only for genuine activity and are subject to the applicable tax withholding.

Do not market to children, make misleading claims about our Services or your income, or use spam. We may hold or reverse earnings that come from fraud, refunds or rule violations.

The Services, including our software, AI systems, characters such as Bingo, designs, logos, learning materials, videos, music and databases, belong to GeniusGrowth.ai or our licensors and are protected by law.

We give you a personal, limited, non-transferable license to use the Services under these Terms. You may not copy, sell, republish, modify or create derivative works from our materials, or use our names and logos, without our written permission, except as the law allows.

We process personal data in line with Law No. 27 of 2022 on Personal Data Protection and other applicable laws. Our Privacy Policy explains what we collect, why, who we share it with, how long we keep it and your rights. It is part of these Terms.

You can stop using the Services at any time. You can delete your account in the app under Settings, Delete account, or ask us through the Request your data page or at contact@geniusgrowth.ai. Remember to cancel any App Store or Google Play subscription separately.

We may suspend or close an account, or limit access to a feature, if the user seriously or repeatedly breaks these Terms, if the law or an authority requires it, or to protect users, especially children. Except in urgent or legally required cases, we will warn you first and give you a chance to respond. If we close your account without a valid reason under these Terms, we will refund the unused part of any prepaid subscription.

We work hard to keep the Services available, accurate and secure, but we cannot promise they will always be uninterrupted or error free. Internet services can be affected by events outside our control, such as natural disasters, outages of networks or providers, cyber attacks or government action. We are not responsible for delays or failures caused by such events.

To the extent the law allows, our total liability to you for any claim about the Services is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or lost opportunities.

You are responsible for loss or damage you cause to us or to other people by breaking these Terms or the law, including claims about content you post.

These limits do not apply to liability that cannot be limited under Indonesian law, including liability for our fraud, intentional misconduct, gross negligence or failure to protect personal data as required by law.

We may update these Terms when our Services, the law or our business change. The date at the top of this page shows the latest version.

For important changes, we will tell you in the app or by email at least 14 days before they take effect, unless a faster change is required by law or to keep users safe. If you do not agree, you can stop using the Services and close your account before the change takes effect, and we will refund the unused part of any prepaid subscription bought directly from us. If you keep using the Services after the change takes effect, the updated Terms apply.

These Terms are governed by the laws of the Republic of Indonesia, including Law No. 11 of 2008 on Electronic Information and Transactions and its amendments.

If you have a complaint, please contact us first at contact@geniusgrowth.ai or on WhatsApp so we can try to resolve it. We aim to respond within 14 working days.

If we cannot resolve it together, you may take the dispute to the Consumer Dispute Settlement Agency (BPSK) or to a competent district court in Indonesia, as provided by the Consumer Protection Law. Disputes with institutions or business partners are settled at the Central Jakarta District Court unless their agreement says otherwise.

The Services are currently not offered to residents or citizens of the State of Texas (USA) or France.

If any part of these Terms is found invalid, the rest stays in effect. If we do not enforce a right immediately, we do not give it up. You may not transfer your rights under these Terms without our written consent; we may transfer ours to a company in our group or to a successor that continues the Services, and will tell you if we do.

These Terms are published in Indonesian and in other languages for convenience. If there is a difference between versions, the Indonesian version prevails.

PT Genius Growth Indonesia, Gedung Jaya Lantai 5 Unit A.6, Jl. M.H. Thamrin No. 12, Kebon Sirih, Menteng, Jakarta Pusat, DKI Jakarta, Indonesia.

Email: contact@geniusgrowth.ai. WhatsApp: +1 (562) 645-0511. Phone (Indonesia): +62 821 3165 7774.